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How to integrate Salesforce with ServiceNow

ServiceNow is a software-as-a-service provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality.ServiceNow is a popular on-demand, cloud-based IT service management platform. It facilitates in managing Help Desk, Service Management processes, IT Operation Management, Security Operations, etc.

ServiceNow provides the infrastructure needed to perform data collection, storage, as well as application development all on a single platform. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows.

ServiceNow provides REST API to connect the ServiceNow instance with other external systems like Salesforce, Jira.

Today’s digital world, We need a way to connect multiple systems in a quick, easy, and cost-effective way. So Integration provides a way to sync multiple systems and is highly important for many companies for a good reason. ServiceNow Salesforce Integration makes it possible for both systems to share information between their Objects. Many companies are now using both the systems and want to extend the capabilities of both the systems by automating the process of syncing data between Salesforce and ServiceNow. Many enterprise customers use ServiceNow as a part of their IT ecosystem. In this ecosystem, ServiceNow coexists with other applications, exchanging data through different types of integrations. One of the common integrations is between ServiceNow and Salesforce. Salesforce is used for managing pre-sales activities. ServiceNow is used for managing post-sales activities, representing service assurance. To provide good quality service, Agents using ServiceNow Customer Service Management (CSM) need a complete understanding of customer context which includes customer data residing in external systems.